Delivery and Shipping

Last updated: 22 October 2026

Where we deliver

We deliver Australia-wide by Australia Post. We do not currently ship outside Australia. Perfume is classed as a dangerous good in transit, which is why we cannot deliver to PO Boxes and why air services are sometimes unavailable to remote postcodes.

Delivery charges

Delivery is free on orders of $200 or more. Below that, the charge is shown in your cart before you pay and is calculated from Australia Post rates for your postcode.

Dispatch

Orders are dispatched from South Yarra on business days, Monday to Friday excluding Victorian public holidays. Orders are dispatched within two business days. Orders placed on weekends are processed on the next business day. During sale periods and the weeks before Christmas, allow up to five additional business days for dispatch.

Delivery times

Standard delivery usually arrives within three to seven business days of dispatch, and Express within one to three. These are Australia Post estimates, not promises, and regional and remote addresses can take longer. You will receive a tracking number by email once your order leaves us.

If your order is late or missing

If your tracking has not moved for five business days, or your order has not arrived within 21 days of dispatch, email info@khrishaperfumery.com.au with your order number and we will raise an enquiry with Australia Post and keep you updated. Where a parcel is confirmed lost, we will replace it or refund it in full. Your rights under the Australian Consumer Law are not affected by anything in this policy.

Safe drop and risk

Australia Post may leave your parcel in a safe place if you have authorised safe drop with them. Risk in the goods passes to you once the parcel is delivered to the address you gave us. Please check your delivery address carefully at checkout. We will do our best to amend an address before dispatch, but once the order has left us we cannot redirect it, and we are not responsible for parcels sent to an incorrect address you entered.

Damaged on arrival

If a parcel arrives damaged, photograph the outer carton and the bottle before you discard anything, then email us. Transit damage is handled under Part 2 of our Returns and Refunds policy at no cost to you.

Returns postage

Return postage is covered by the $20 Perfume Guarantee fee for change-of-mind returns and paid by us in full for faulty, damaged or incorrect items. In both cases we email you a prepaid label. Please use it rather than your own postage, because perfume must travel under dangerous-goods rules.