Privacy policy

Last updated: 29 October 2026

Khrisha and Company Pty Ltd, ABN 83 602 263 472, trading as Khrisha Perfumery, operates out of 555B Chapel Street, South Yarra, Victoria. This policy explains what personal information we collect when you visit khrishaperfumery.com.au, buy from us or contact us, how we use it, who we share it with and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Identity and contact details: name, email address, phone number, delivery and billing address.
Order details: what you bought, when, how much you paid, delivery tracking, and any returns, store credit or faulty-goods claims.
Payment details: handled by our payment providers. We do not see or store your full card number.
Account details if you create one: login email, order history, saved addresses, store credit balance.
Messages you send us by email, phone, Instagram or the contact form, and any reviews you leave.
Marketing preferences: whether you have opted in to email or SMS, and how you interact with what we send.
Usage data collected automatically when you browse: device and browser type, IP address, pages viewed, products viewed, referring site, and cookie identifiers.

We do not ask for or knowingly collect sensitive information such as health details. If you tell us about a fragrance allergy so we can recommend around it, we use that only for the recommendation.

How we collect it

Directly from you when you order, create an account, subscribe, enter a competition, leave a review or contact us. Automatically through cookies and similar technologies when you use the site. From third parties who help us run the store, such as our payment providers confirming a payment, Australia Post confirming a delivery, and advertising platforms reporting that an ad brought you to us.

Why we use it

To process and deliver your order, issue store credit, handle returns and faulty-goods claims, and send you order confirmations, shipping updates and receipts.
To run your account and respond to your questions.
To send marketing emails and SMS where you have opted in. Every message carries an unsubscribe link or reply-to-stop instruction, as required by the Spam Act 2003 (Cth).
To show you relevant advertising on platforms such as Meta and Google, and to measure whether advertising works.
To understand how the site is used so we can improve it, using analytics.
To detect and prevent fraud, chargebacks and misuse of the Perfume Guarantee.
To meet legal obligations, including tax and consumer law record keeping.

Who we share it with

We share personal information only where needed to run the store, and only the information each provider needs.

Shopify, which hosts our store and processes orders. Shopify stores data on servers in Canada and the United States.
Payment providers: Shopify Payments, PayPal, Afterpay and Shop Pay, to take payment and process refunds.
Australia Post, to deliver your order and handle returns.
Our email and SMS platform, Klaviyo, based in the United States, to send order notifications and marketing you have opted in to.
Our product reviews platform, to collect and display reviews you choose to leave.
Advertising and analytics platforms, including Meta, Google and TikTok, through cookies and pixels described below.
Professional advisers, and regulators or courts where the law requires it.

We do not sell personal information. We do not share it with other businesses for their own marketing.

Overseas disclosure

Several of the providers above store or process data outside Australia, mainly in the United States, Canada and the European Union. Before we use a provider we check that it is bound by privacy obligations at least as protective as the Australian Privacy Principles, or that it is subject to a comparable legal regime. By placing an order or subscribing you consent to this overseas handling for the purposes described in this policy.

Cookies and tracking

We use cookies and similar technologies for three things: to make the site work, such as keeping items in your cart; to measure how the site is used, through analytics; and to show you relevant advertising and measure its results, through the Meta Pixel, Google tags and similar tools. You can block or delete cookies in your browser settings. Blocking essential cookies may stop checkout working. Shopify's own cookie use is described at shopify.com/legal/cookies.

How long we keep it

Order and payment records are kept for seven years to meet Australian tax and consumer law requirements. Account information is kept while your account is active and for a reasonable period after. Marketing data is kept until you unsubscribe, after which we keep only what is needed to honour the opt-out. Where information is no longer needed we delete or de-identify it.

Security

Payments are processed over encrypted connections by PCI-compliant providers. Access to customer data is limited to staff who need it. No online system is completely secure, and we recommend you use a strong, unique password for your account and never send card details by email.

Access and correction

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@khrishaperfumery.com.au. We will respond within 30 days. We may need to verify your identity first. You can update most details yourself in your account. You can ask us to delete your account and we will do so, keeping only the records the law requires us to hold.

Marketing opt-out

Use the unsubscribe link in any email, reply STOP to any SMS, or email us. We will still send transactional messages about orders you have placed.

Data breaches

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Complaints

If you believe we have mishandled your personal information, email info@khrishaperfumery.com.au with the details. We will acknowledge your complaint within seven days and aim to resolve it within 30. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

We update this policy when our practices or the law change. The date at the top tells you when it was last revised. Material changes are announced on the site.

Contact

Khrisha Perfumery
555B Chapel Street, South Yarra VIC 3141
info@khrishaperfumery.com.au
+61 420 472 447