Refund policy

Last updated: 29 October 2026

Returns, Store Credit and the Perfume Guarantee

Khrisha Perfumery operates out of 555B Chapel Street, South Yarra, Victoria. This policy applies to every order placed on khrishaperfumery.com.au and forms part of the terms you accept when you place an order. It has two parts. Part 1 is the Perfume Guarantee, a change-of-mind return we offer voluntarily on sealed bottles bought online. Part 2 covers faulty, damaged or incorrect items, where your rights come from the Australian Consumer Law and nothing in this policy limits them.

Part 1. The Khrisha Perfume Guarantee

Buying a fragrance you have never smelled is a leap. The Perfume Guarantee is how we take the risk out of it. When you buy a full-size bottle online we send a sample of the same fragrance with your order where we have one, along with your two complimentary samples. Try the sample. Keep the bottle sealed. If it is not the one, send the sealed bottle back within 14 days of delivery and we issue store credit for the price of the bottle, less a $20 administration fee.

What you receive

Store credit only. The Perfume Guarantee does not provide a refund to your original payment method. Credit is issued as a Khrisha digital gift card, valid for three years from the date of issue, and can be spent on anything in the store, including a different bottle of the same or any other fragrance.

Worked example: a $300 bottle returned under the Perfume Guarantee becomes $280 in store credit. The $20 difference is the administration fee.

The $20 administration fee

Every Perfume Guarantee return carries a flat administration fee of $20, GST inclusive. It covers the prepaid return satchel we send you, the seal check on arrival and restocking. It is deducted from your store credit and is the only deduction we make. Delivery charges paid on the original order are not credited. The fee never applies to faulty, damaged or incorrect items. See Part 2.

What is covered

  • Full-size bottles of 30ml and above bought on khrishaperfumery.com.au.
  • Requests made within 14 days of the delivery date shown in your tracking.
  • The bottle is unopened. Cellophane or factory seal intact where the house supplies one, and otherwise the box unopened and the bottle unsprayed.
  • The bottle is returned in its original box, together with every gift with purchase, bonus item or promotional extra that came with the order, unopened. The two complimentary samples are yours to keep.
  • One Perfume Guarantee return per order.

What is not covered

  • Bottles that have been opened, sprayed or removed from their seal, or returned without their box.
  • Anything that is not a full bottle. Sample vials, discovery sets, travel sizes, decants, gift sets, gift cards and any fragrance under 30ml are final sale. They cannot be refunded, exchanged or returned for store credit, and no change-of-mind return of any kind is available on them.
  • Outlet and clearance items, and any item bought at a promotional price. These are final sale.
  • Purchases made anywhere other than khrishaperfumery.com.au.
  • Reformulation or batch variation by the fragrance house. This is not a fault.

How to make a Perfume Guarantee return

  1. Email info@khrishaperfumery.com.au within 14 days of delivery with your order number, the bottle you are returning and a photo showing the seal intact.
  2. We reply within two business days with a Return Authorisation and a prepaid Australia Post return label. Returns sent without an authorisation cannot be processed.
  3. Pack the sealed bottle in its box, with every gift with purchase or bonus item that came with the order, inside the original or an equivalent outer carton and lodge it within seven days of receiving the label. Perfume is a dangerous good by post, so use the label we provide rather than your own.
  4. We check the seal within three business days of receiving the parcel and email your store credit. A bottle that arrives opened is returned to you at our cost and the guarantee does not apply.

Gifts with purchase

Any gift with purchase, bonus item or promotional extra that was included because of the order forms part of that order. It must come back with the bottle, unopened and in its packaging. Where a gift is not returned, or comes back opened or used, its full retail value is deducted from your store credit in addition to the administration fee. The two complimentary samples are the exception: they are yours to keep, because trying them is how the guarantee works.

Part 2. Faulty, damaged or incorrect items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What this means at Khrisha

  • If a bottle arrives leaking, broken, with a faulty atomiser, or is not the product you ordered, tell us and we will fix it. No fee, no store-credit limit, and the 14-day window above does not apply. Contact us as soon as you notice the problem.
  • For a major failure you choose between a full refund to your original payment method, including any delivery charge you paid, and a replacement. For a minor failure we repair or replace the item, or refund it if that cannot be done within a reasonable time.
  • We pay the return postage. We email you a prepaid label, or reimburse reasonable return costs if you have already posted it.
  • You do not need the original packaging or an unused bottle to make a claim, though keeping both helps us assess it faster.
  • Faulty means a defect in manufacture, filling or transit. It does not include damage from misuse, dropping, heat or storage, nor dislike of the scent, which is what the Perfume Guarantee and the samples are for.

How to make a faulty-goods claim

  1. Email info@khrishaperfumery.com.au with your order number, a short description of the issue and clear photos of the bottle, the box and the outer carton if it arrived damaged.
  2. We reply within two business days with the remedy and a prepaid return label where the item needs to come back to us.
  3. Once received, or sooner where photos make the fault obvious, we issue the refund or send the replacement.

Samples, discovery sets and anything under 30ml

Sample vials, discovery sets, travel sizes, decants and any fragrance under 30ml are not full bottles and are sold as final sale. They cannot be refunded, exchanged or returned for store credit, and change of mind does not apply to them in any form. The same is true of the complimentary samples that ship with every order. They exist so that the full bottle can stay sealed: test the sample, decide, and only then open the bottle. If a sample or set arrives damaged, leaking or incorrect, that is a fault, Part 2 applies and we replace it.

Purchases made in person

The Perfume Guarantee applies to online orders only. Faulty-goods rights under Part 2 apply to every purchase. Bring your receipt or order confirmation.

Return address

All authorised returns go to:
Khrisha Perfumery
555B Chapel Street, South Yarra VIC 3141

Do not post a return before you receive a Return Authorisation and label.

Contact

info@khrishaperfumery.com.au
+61 420 472 447
Khrisha and Company Pty Ltd, ABN 83 602 263 472